Technical Support Engineer - Azure Networking, Korean Speaker

必須

• Applicants must reside in Japan to be eligible for this position.
• 3+ years of technical support, technical consulting experience, or information technology experience OR a Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
• Strong knowledge and understanding of TCP, IP protocols and OSI model
• Experience with Infrastructure and Network Administration
• Expertise troubleshooting large Network Environments and familiarity with packet sniffers: Wireshark or Network Monitor, Message Analyzer
• Fundamental awareness of Private, Hybrid, Public Cloud, OS: Windows and, or Linux, Virtualization of SDN technologies
• Knowledge and understanding of VPN, IPsec, DHCP, DNS, HTTP, s, MPLS, BGP, Layer3, Layer2
• Hands-on experience of Proxy and Firewall
• Korean: Fluent verbal and written communication skills.
• Japanese: Business-level proficiency (JLPT N2 equivalent or higher)
• English: Ability to communicate effectively with internal engineering teams and read and understand technical documentation
• Leadership - handle technically challenging and politically hot customer situations
• Strong communications skills - Excellent spoken and written English communication skills
• Effective, polished interaction with customer to gather information
• Demonstrable troubleshooting skills
• Cross-team collaboration
• Logical and Critical thinking
• Understanding of cloud vs. on premise computing
• Technical depth with current technology and willingness to learn new skills.

歓迎

• Knowledge of Windows Azure Platform services
• Azure Platform development and deployment concepts
• Familiarity with troubleshooting Operating System/Virtualization
• Familiarity with Active Directory, Security, OS Internals concepts
• Understanding of Virtualization concepts and virtual system administration
• Experience with Hyper-V configuration and administration
• Familiarity with networking concepts including VIPs, NAT, DNS
• Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.)
• Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred
• Understanding of the OSI model and related concepts

求める人物像

• Passion for technology and customer support

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