Sales Order Specialist

掲載中・今日に確認

給与: 記載なし
勤務地: 東京都
休日: 記載なし
雇用形態: 記載なし

どんな仕事かAIによる生成

The Sales Order Specialist generates quotes and enters order information into relevant systems, supporting the quote to billing processes. They are responsible for the order process for a designated group of customers or a designated geographical area, meeting requirements in an accurate and timely manner and providing expertise to internal and external customers in all related matters.

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応募資格

必須

Excellent communication skills – Japanese and English
Good data interpretation skills
Good proven understanding of computer systems; knowledge on SAP, SalesForce and Siebel is an advantage
Has phenomenal focus for accuracy, completeness and value for assigned tasks which leads to providing an excellent customer experience
Ability to prioritize and has attention to details
High interest in learning and champions effective teamwork
Deadline-oriented and ability to multi-task
Should possess excellent written and verbal communication skills
Ability to work independently on multiple activities, showing appropriate level of prioritization and escalation skills

募集要項最終確認 10/30

職種: 営業事務・営業アシスタント
雇用形態: 記載なし
給与: 記載なし
勤務地: JPN-Tokyo-Akasaka Biz Tower 30
働き方: 記載なし
掲載日: 2026/10/30 01:17（今日）
最終確認: 2026/10/30 01:17（今日）

仕事内容

募集内容

The Sales Order Specialist generates quotes and enters order information into relevant systems, supporting the quote to billing processes. They also consistently enhance customer experience through improving timeliness in service delivery by achieving the guaranteed average turnaround time, based on agreed product/process and reducing the resolution time with agreed quality for sophisticated requests and specialty accounts (may included implementation of Service Level Agreement). The successful candidate is responsible for the order process for a designated group of customers or a designated geographical area; meeting requirements in an accurate and timely manner, providing expertise to internal and external customers in all related matters, thereby delivering customer satisfaction whilst ensuring that the company's goals and objectives are met.

Responsibilities:

Responsible for the implementation of the entire order to billing process and for providing ongoing order management support for sales and clients.
Support the end to end process of Specialist Products
Aligned to a designated client base and is accountable for establishing relationships with internal and external customers, playing a key role in improving service results.
Confirms all client positions are accurate for sales and financial reporting and is accountable for adhering to SOX compliance controls and third party guidelines.
Own and handle the entire end to end order life cycle, including order preparation, order monitoring, permissioning and billing/credits/cancellations for new and renewal orders.
Acquire information required to process orders (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts).
Ensure appropriate technical and commercial approvals are in place.
Provide research and support for billing disputes, ensuring issues are resolved according to departmental guidelines (which may include Service Level Agreements).
Ensure any off-line pricing calculators and/or product-specific checklists are completed.
Verify equipment needs, communication requirements and general client needs, making sure to provide timeframes and set client expectations accordingly.
Handle pending book calls with internal partners, raising all delays where interaction is required.
Make sure forecasted install and billing effective dates are accurately uploaded into local database/back-office order tracking system. Implement release of billing for all services and charges.
Maintain accurate client site billing & location details, and contact/user records on internal systems.
Reconcile out of date Opportunities to orders.
Provide timely support and resolution regarding Data and Compliance issues.
Review Free Trial expiration notices with account teams.
Process order adjustments, applying appropriate commercial policies and guidelines.
Establish key client and sales relationships in order to facilitate improved administration and customer satisfaction.
Assist in annual renewals processing, including analyzing pricing, reviewing amendments and invoicing
Handle and resolve external & internal queries relating to quote/order status, billing, client account information/ permissioning, and compliance issues.