Assistant Facilities Manager, Global Corporate Services

必須

• Higher diploma holder in Facilities Management Discipline or equivalent.
• A minimum of 5 years’ relevant working experience in facilities management with demonstrated ability to exercise proper judgment.
• Knowledge in local statutory requirements
• High level of attention to detail particularly in high volume and pressure environment
• Strong customer service and interpersonal skills
• Good verbal and written communication skills in English
• Collaborative team player and ability to work independently under matrix supervision
• Knowledge of standard business and accounting practices.
• Knowledge of Excel and ability to analyze data

• Experience

  • Experience in account operations and management.
  • Project Management, move and churns

• Task Skills

  • Customer Service
  • Planning and organizing
  • Vendor management
  • Customer relationship Management

求める人物像

• The ideal candidates will have an awesome attitude and high attention to detail, ready to take on any given task

応募について

• If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.

使用ツール

About the role

• We are currently seeking a talented and motivated Assistant Facilities Manager, Global Corporate Services to support our client’s premises, located on Marunouchi, Chiyoda-ku, in Tokyo.
• You play a key role in the Corporate Services team. You will assist in the delivery of services to operate and maintain the office facilities including customer/client services, financial management, facilities maintenance, procurement, and supplier management. Develop client relationships with key representatives in supporting client’s corporate real estate goals and objectives.

Facilities Management

• Establish a “Safety First” culture across sites and improve safety performance by championing our level of awareness and changing all staff and partner safety behaviours.
• Provide leadership and guidance to the team as required to ensure delivery and achieve of high client service standards.
• Ensure compliance by ensuring renewal of all related government and statutory licenses.
• Ensure client satisfaction by providing a seamless interface
• Ensure audit programs are fully implemented and complied with for quality assurance purposes
• Liaise with Technical team to plan, assign and supervise planned and reactive activities utilizing Corrigo
• To check on site repair and maintenance carried out by subcontractors to ensure work completion, quality and method of working for compliance with specification and ordinance requirements
• Provide at defined frequencies, accurate and meaningful management reports
• Develops and maintains a proactive relationship with internal and external customers and understand business needs of local customer
• Achieve Key Performance Indictors and Service Level Agreement targets
• Participate in emergency evacuation procedures including crisis management and business continuity.
• Review operational SOP’s & propose / make changes as part f continuous improvement
• Manage minor projects / Churn in the office
• Conduct regular site inspections to ensure high standards are maintained
• To perform additional tasks as required by account in charge

Team Management

• Actively encourage an environment that drive teamwork, co-operation & performance excellence
• Act as manager and a coach ensuring high staff morale, trust, and work ethics
• Ensure direct report is well trained on all facilities policies, procedures, and systems
• Identify area of development for the direct report

Vendor Management

• Monitor, measure and report upon the performance of all service vendors in terms of their ability to carry out the work against the agreed contractual schedule
• Co-ordinate meetings periodically with contractors to ensure that required standards are established and maintained, and develop corrective action plans when, or if performance falls below expectations
• Program the attendance of specialist subcontractors at site ensuring strict adherence to client and JLL processes and procedure including Permit to Work, Method Statement and Risk Assessment.
• Work with supply chain to ensure the selection, procurement and management of specialist vendors

Financial Management

• Effectively manage site operating expenses to meet the budget.
• Assist with the production of capital expenditure and operational expenditure plans
• Ensure all financial processes are following and compliant as per JLL and clients’ competitive bids process, issuing of PO's, and receipting work.