Salesforce Global Administrator

Job description

1. 1Manage multiple regional teams to maximize efficiency and capitalize on full features and benefits of the system based on user group and regional needs.
2. 2Interface directly with internal stakeholders to understand needs and administer/enhance the system accordingly.
3. 3Serve as global go-to for regional administrators and users, promote adoption, keep current on new releases and solutions add-ons such as AppExchange, provide training.
4. 4Proactively seek out and identify needed system changes, gather feedback from users in all regions (US, Japan, China, Taiwan, India, Europe).
5. 5Manage system changes without interruption, communicate changes in advance, gather requirements from end users.
6. 6Own corporate governance for change control processes and establish a new SFDC Governance Committee.
7. 7Manage all processes impacting Salesforce.com, manage new releases of Salesforce and HubSpot, roll out new features.
8. 8Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects and functions, create custom objects when necessary.
9. 9Handle ongoing customization/alteration of Salesforce.com, maintain/enhance/create workflows, functions and configurations.
10. 10Create new reporting capabilities, respond to ad hoc reporting requests, provide support functions, provide sales and financial data to executives.
11. 11Map salesforce.com hierarchy and territories in response to personnel changes, reassign Accounts, Contacts, and Opportunities.
12. 12Grant/remove and maintain user licenses, maintain security including sharing rules and security levels, design/create/maintain user roles, profiles and hierarchies.
13. 13Monitor application storage usage and archive data as needed.
14. 14Create and administer training to existing or new users/groups, provide one-to-one training on an ongoing basis.
15. 15Expand use of Salesforce.com by attending planning meetings and assisting with determining if/how it can be used in new ways.
16. 16Assist sales management to create processes in salesforce.com to monitor activities, trends, sales and leads.
17. 17Create and drive a new global power user group to communicate regularly regarding new features, enhancements and changes.
18. 18Monitor usage and mentor users/groups needing assistance, continually seek ways to enhance end-user experience.
19. 19Be the company global subject matter expert on all things Salesforce.com and HubSpot.
20. 20Document company processes and workflows, develop process documentation and field maps, create new processes and associated reporting.
21. 21Assist with migration from older systems/processes into Salesforce.com, monitor neglected Leads, Opportunities, Accounts, and Contacts.
22. 22Import data as appropriate, monitor and manage exception logs for back end system integration with SFDC, manage duplicate records.
23. 23Monitor and improve data quality, ensure data integrity by merging duplicate Leads, Contacts, and Accounts, performing mass uploads and updates, removing unnecessary fields and data.
24. 24Create and maintain dashboards, create and maintain reports including folder maintenance, develop complex macro driven reports for Senior Management.
25. 25Build and manage report folders for reps to improve sales efficiency.
26. 26Solid understanding of content management systems to create and organize content pages, assets and forms for web site visitors.
27. 27Support email marketing campaigns by segmenting lists, conducting A/B tests to monitor email performance and report KPIs.
28. 28Conversion rate optimization by using data analysis skills and knowledge of company products to ensure sales team’s conversion rate is as high as possible.

応募資格（必須）

• A bachelor’s degree in communications, marketing, or a related business field with at least 10 years of Marketing Communications or Marketing experience.
• Individual must be highly organized with proven time management and prioritization skills with ability to respond to changes in process, responsibility, or assignment quickly without losing sight of the overall goals.
• They must possess detailed knowledge in traditional marketing, plus digital marketing in digital media and social media venues is plus, but not required.
• A track record of successfully managing vendors and agencies, overseeing teams.
• Meticulous attention to detail, and the ability to work independently and within a team environment.
• Solid understanding of sales and business processes.
• Willingness to travel up to 25% of the time.

待遇・福利厚生

• ライフイベント特別有給休暇
• 年間休日128日
• 退職金・財形貯蓄・団体生命保険

求めるスキル・経験