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Head of Account Management
- 給与
- 記載なし
- 勤務地
- 記載なし
- 休日
- 記載なし
- 雇用形態
- 記載なし
どんな仕事かAIによる生成
Head of Key Account Managementとして、Consumer Retail & Lifestyle (CRL) sectorの主要顧客ポートフォリオを戦略的に管理し、長期的なパートナーシップと持続的な事業成長を推進します。既存顧客内の事業拡大、顧客満足度の向上、契約交渉を担い、Operations、Solution Design、Financeなどのチームと連携します。担当顧客ポートフォリオの予算・財務実績とRevenue、Gross Profit (GP)、EBIT目標を管理し、Key Account Managementチームを率います。
この求人に応募
応募資格
必須
- Extensive experience in Supply Chain Management, Logistics, or the 3PL industry.
- Proven leadership experience in Key Account Management, Sales, or Business Development.
- Strong experience in customer acquisition and account management within the Japanese market.
- Demonstrated success in managing and negotiating contracts with large-scale customers.
- Experience with P&L management and/or business financial performance management.
- Business-level proficiency in both Japanese and English.
- Bachelor's degree or higher.
歓迎
- 10+ years of experience in logistics and supply chain-related roles.
- Knowledge of the Consumer, Retail, and Lifestyle sectors.
- Experience leading new operation start-ups and/or large-scale transformation projects.
- Experience working within a matrix organization in a multinational company.
募集要項最終確認 11/7
- 職種
- 法人営業
- 雇用形態
- 記載なし
- 役職
- Head of Account ManagementHead of Key Account ManagementLead, coach, and develop the Key Account Management team.
- 給与
- 記載なし
- 勤務地
- Japan
- 働き方
- 記載なし
- 学歴
- 大学卒業以上
- 掲載日
- 2026/10/13 04:21（26日前）
- 最終確認
- 2026/11/07 02:24（1日前）
仕事内容
Role Overview
- As the Head of Key Account Management for the Consumer Retail & Lifestyle (CRL) sector at DHL Supply Chain Japan, you will lead the strategic management of a portfolio of key customers, deepening long-term partnerships while driving sustainable business growth. In this role, you will develop a deep understanding of customers’ business challenges and supply chain strategies, creating long-term value through industry-leading logistics solutions. Beyond customer retention and contract renewals, you will be responsible for driving business expansion within existing accounts (New from Existing), contributing directly to revenue and profit growth. Working closely with cross-functional teams including Operations, Solution Design, and Finance, you will play a critical role in executing the CRL sector strategy while maximizing customer value and business performance.
1. Strategic Account Management
- Develop and execute key account strategies aligned with the CRL sector business strategy.
- Strengthen long-term partnerships with existing customers and drive contract renewals.
- Build growth strategies for customer portfolios and lead the achievement of revenue and profitability targets.
- Drive new business opportunities within existing accounts (New from Existing).
- Build and maintain strong relationships with senior executives and key decision-makers at customer organizations.
2. Driving Business Growth
- Analyze market trends and industry challenges to proactively identify and address customer needs.
- Develop and propose solutions that support customers' supply chain transformation and business growth.
- Identify new business opportunities and differentiation strategies through competitive analysis.
- Lead complex commercial discussions and contract negotiations to achieve mutually beneficial outcomes.
3. Enhancing Customer Experience
- Drive customer satisfaction and loyalty through the delivery of high-quality services.
- Strengthen collaboration with Operations, IT, Solution Design, and other relevant functions.
- Resolve customer issues and promote continuous improvement initiatives.
- Deliver long-term account growth through the enhancement of customer experience (CX).
4. Financial & People Management
- Manage budgets and financial performance for the assigned customer portfolio.
- Deliver Revenue, Gross Profit (GP), and EBIT targets.
- Lead, coach, and develop the Key Account Management team.
- Build strong relationships with stakeholders across DHL and external partners.
- Foster a highly engaged and high-performing organization.
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