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Renewals Specialist
- 給与
- 記載なし
- 勤務地
- 記載なし
- 休日
- 記載なし
- 雇用形態
- 記載なし
どんな仕事かAIによる生成
The Customer Experience Renewals Specialist owns and executes a portfolio of Cisco product and service renewal contracts across assigned customer accounts. The role drives renewals from opportunity identification through negotiation and close, while minimizing renewal risk and financial attrition. It works with customer executives, partners, and cross-functional Cisco teams to develop renewal strategies and grow existing accounts.
この求人に応募
応募資格
必須
Who You Are
- Excellent executive level communication and presentation skills
- Process Specialist: Strong process leadership skills and financial acumen with the ability to successfully develop and implement policies for forecasting, data quality and accuracy
Required experience:
- You hold a BS/BA (or equivalent) plus 7+ years related sales experience and 2 – 3 years of experience handling HW and/or software renewals
- You have a consistent track record in delivering excellent results against pre-defined goals and targets
- Excellent communications skills (both written and verbal) and the ability/affinity for building new relationships
- High degree of creative ability, analytical and business skills and independent judgment
歓迎
- A strong knowledge of Cisco and general IT Service renewals would be preferred, as well as a wide appreciation of the IT market landscape
求める人物像
- You are driven, upbeat, self-starter
- Excellent social skills
募集要項最終確認 10/20
- 職種
- 法人営業
- 雇用形態
- 記載なし
- 給与
- 記載なし
- 勤務地
- Minato, Japan
- 働き方
- 記載なし
- 経験年数
- 7年以上
- 学歴
- 大学卒業以上
- 掲載日
- 2026/10/12 04:28（8日前）
- 最終確認
- 2026/10/20 02:08（今日）
仕事内容
What You'll Do
- The Customer Experience Renewals Specialist (individual contributor) role is a highly visible, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions.
- You will be accountable for owning and executing a portfolio of renewal contracts of Cisco products and services across an assigned customer account base. RM's work with customer executives, partners and across Cisco teams to develop a holistic, deep view of customer requirements and objectives and define a strategy to drive renewals to timely closure, as well as minimize renewals risk and financial attrition. You will bring proven understanding of negotiation strategies and orchestrate cross-functional resources across the company and with partners to provide a unified path to secure every renewal.
Key responsibilities and activities include:
- Drive CX Renewals motion with the customer for all renewal activities from opportunity identification to negation to close. Resources include Account team, Service sellers, Product specialists, CX Delivery, Customer Success, Asset managers, Cisco legal among others.
- Focus on selling the existing portfolio (Services, DNA and Security subscriptions) and new offers
- Renew, up-sell and close on-time contracts in assigned territory
- Increase sales penetration at existing accounts
- Understand customers’ and partners’ procurement process
- Supervise and report state of customer relationships, pipeline, and forecasts
- Supervise quote creation progress to mitigate contract closure risks.
- Maintain internal and external relationships in support of closing the sale
- Build deep relationships with customer executives and partners to understand objectives and accelerate their path to value
- Utilize data and insights from cross-functional resources to co-create the customer renewal sales strategy with the account team; play a key role in developing the coordinated account plan and success plan
- Understand the overall industry environment
- Attend and present at internal meetings with other company organizations that are necessary to perform duties; aid business development
- Monitor and report on market and competitor activities and provide relevant reports and information
- Analyze data and trends to identify growth opportunities
Who You'll Work With
- This role resides in the Customer Experience organization, one of Cisco’s fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an efficient experience from Cisco solutions.
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