人事条件を変える閉じる
Associate Director, HR Service Delivery, Greater Asia
給与
記載なし※ 募集要項に金額の記載がありません
- 勤務地
- 記載なし
- 雇用形態
- 記載なし
- 働き方
- 週4日 出社
- 年間休日
- 記載なし
要約求人票をもとにAIがまとめたものです
Lead HR service delivery operations across Greater Asia markets, balancing regional requirements with global standards, operational efficiency, and regulatory compliance. The role oversees service excellence, process optimization, external BPO provider governance, stakeholder engagement, technology enablement, team development, compliance, and regional HR transformation programs.
応募資格
必須
- Bachelor’s degree in business administration, Operations Management, Human Resources or a related field.
- 10 – 15 years of progressive experience in HR Operations, HR service delivery, operations management or HR shared services, with at least 5 years in a leadership role.
- Proven experience managing a regional team, collaborating with a global team and working in a matrixed, multinational environment.
- Experience working in shared services and/or outsourced service delivery models, including collaboration with external BPO providers, is a must.
- Demonstrated success in leading large-scale transformation or process improvement initiatives.
- Strong understanding of HR systems (e.g., Workday, ServiceNow) and service delivery models.
- Strong understanding of compliance, risk management, and governance in service operations.
- Strategic mindset with the ability to translate vision into executable plans.
- Strong leadership and people management capabilities, with experience leading teams and integrating with BPO’s.
- Analytical and problem-solving skills, with a data driven approach to decision making.
- Executive-level communication and stakeholder management capabilities.
- Ability to manage complexity and drive results in a fast paced, global environment.
- High adaptability and capability to lead change in evolving business contexts.
歓迎
- Experience in GBS or shared services environments strongly preferred
- Certification in Lean Six Sigma, ITIL, PMP, PSP, or similar operational excellence frameworks is highly desirable.
募集要項最終確認 9/25
- 職種
- 人事
- 雇用形態
- 記載なし
- 役職
- Associate Director
- 給与
- 記載なし
- 勤務地
- MYS Kuala Lumpur - Jalan Kerinchi
- 働き方
- In-Office, Kuala Lumpur, Kuala LumpurAt BD, we prioritize on-site collaborationbecause we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. We require a minimum of _4 days of in-office presence per week_ to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance.
- 経験年数
- 10年以上
- 学歴
- 大学卒業以上
- 掲載日
- 2026/09/25 21:04（4日前）
- 最終確認
- 2026/09/25 21:04（4日前）
仕事内容
Job Description
GA Regional Operational Leadership: Lead HR service delivery operations across multiple Greater Asia markets, ensuring consistent execution of core HR processes while balancing regional requirements with global standards, governance requirements, operational efficiency, and regulatory compliance.
Service Excellence: Track and enhance service levels, KPIs, and SLAs to deliver prompt, accurate support for employees and HR partners. Review and recommend improvements for KPIs focused on operational efficiency, service quality, and customer satisfaction.
Process Optimization: Identify and implement process improvements, automation opportunities, and standardization across regions.
BPO Partnership & Vendor Governance:Act as the interface with external BPO providers, ensuring strong governance, transparency, and performance management. Hold vendors accountable for service outcomes, proactively address risks, and drive continuous improvement across the outsourced service landscape.
Stakeholder Engagement: Collaborate with internal and external stakeholders, including HR COEs, regional HR leaders, regional business leaders, and external service providers, to ensure service delivery models meet evolving organizational needs.
Technology Enablement: Partner with HRIS, IT, Finance and other teams to leverage digital tools and platforms (e.g., Workday, ServiceNow) for enhanced service delivery.
Team Development: Build and lead a high-performing team, fostering a culture of accountability, innovation, customer-centricity, and continuous learning. Lead and develop HR service delivery managers and team members across the region, strengthen organizational capability, and drive employee engagement and a high-performance culture.
Compliance & Risk Management: Ensure adherence to global and local compliance standards, data privacy regulations, internal policies and audit requirements.
Change Management: Lead regional HR transformation programs, including process redesign, technology adoption, operating model enhancements, and transition activities supporting the GBS strategy.
この求人は日本ベクトン・ディッキンソン株式会社の採用ページの掲載内容をもとに構成しています。応募条件の最新情報は募集元をご確認ください。
募集元の採用ページから応募できます
応募は日本ベクトン・ディッキンソン株式会社の採用ページで受け付けています。このページは採用ページの掲載内容をもとに構成しているため、最新の応募条件は募集元でご確認ください。