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SaaS Account manager/Customer success (English speaking countries)
給与
記載なし※ 募集要項に金額の記載がありません
- 勤務地
- 記載なし
- 雇用形態
- 業務委託
- 働き方
- ハイブリッド勤務
- 年間休日
- 記載なし
在宅勤務あり
要約求人票をもとにAIがまとめたものです
As a Customer Success Manager (CSM), you’ll help customers understand their operations, customize KANNA, and implement it smoothly. The role supports customers mainly in English speaking countries and focuses on improving customer operational efficiency through ongoing engagement, advice, and customer health tracking.
応募資格
必須
- At least 3 years of experience in a customer-facing role such as Customer Success, Account Management, or Sales.
- Strong understanding of customer success principles and practices.
- Strong analytical skills and experience using data to drive decision-making.
- Excellent communication and relationship building skills.
- Experience working with CRM systems and other customer success tools.
- Experience working with SaaS products or at start-up companies and in-charge of Mid-Enterprise CS role.
- Strong problem-solving skills and the ability to think creatively to resolve customer issues.
- Native English fluency and good presentation skills.
歓迎
- Experience managing a customer success team.
- Proven track record of improving Enterprise customer satisfaction and loyalty.
- Experience developing and implementing customer success strategies. Strong understanding of sales and marketing principles.
求める人物像
- individuals who are passionate about contributing to the South-East Asia growing economy.
募集要項最終確認 10/1
- 職種
- カスタマーサクセス
- 雇用形態
- Contractor
- 給与
- 記載なし
- 給与の詳細
- Determined based on your experience
- 勤務地
- Manila (Hybrid role)
- 働き方
- Manila (Hybrid role)
- 経験年数
- 3年以上
- 選考の流れ
- ※Only successful applicants will be contacted after screening of documents.
- 掲載日
- 2026/09/02 18:30（30日前）
- 最終確認
- 2026/10/01 20:08（1日前）
仕事内容
Background
- We are actively seeking individuals who are passionate about contributing to the South-East Asia growing economy.
About our product 'KANNA'
- As Aldagram continues to grow, we are looking for a talent to lead the Sales for our overseas customers in English speaking countries such as Malaysia, Philippines, United Kingdom.
Responsibilities
- As a Customer Success Manager (CSM), you’ll be in charge of customers to understand their operations, help them customize KANNA, and work with them to implement KANNA smoothly. You will be accountable for enhancing customer operational efficiency by regularly engaging with customers, providing advice, and tracking customer health scores. Client coverage mainly in English speaking countries.
Initial Roles (CSM):
- Develop and maintain strategic business relationships with our customers.
- Guide customers along their journey to get the most out of their investment in KANNA by advising them through the onboarding, adoption, renewal, and expansion phases of the customer lifecycle
- Identifying opportunities for upselling and cross-selling within our existing customer base, and collaborating with the sales team to capitalize on these opportunities.
- Tracking and analyzing customer usage patterns to identify potential issues and proactively address them.
- Working closely with sales, marketing, and product teams to ensure our customers have a seamless experience with our products and services.
この求人は株式会社アルダグラムの採用ページの掲載内容をもとに構成しています。応募条件の最新情報は募集元をご確認ください。
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