Senior Manager, Infrastructure, EDT

掲載中・今日に確認

給与: 記載なし
勤務地: 東京都
休日: 記載なし
雇用形態: 記載なし

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The IS Sr. Manager will lead Deskside and Service Desk services across the APAC region in collaboration with Global IS and IS Business Partners. The role drives key programs, service delivery, innovation and continuous improvement, and supports operations and Stryker growth across GQO and Commercial locations in APAC.

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応募資格

必須

Bachelor’s degree in Information Technology or the equivalent required
Minimum of 13 years of professional work experience in IT/IS and/or business discipline
ITSM certification is required
Knowledge of and/or previous experience with various IS systems (manufacturing, RA/QA, commercial, R&D, etc.) and/or infrastructure
Extensive knowledge (5+ years) of medical devices and/or pharmaceutical industry and basic knowledge of adjacent areas in terms of processes, organization, products and IS requirements
Demonstrated excellence in, and commitment to Customer Services
Project management experience, working with internal and external cross-divisional team members, preferably with IS projects
Strong communication skills with ability to communicate effectively with both divisional leaders and technical teams
Demonstrated ability to lead in a matrix organization structure with significant emphasis on collaboration and persuasion, rather than relying entirely on command and control.
Strong analytical and problem-solving skills
Good business acumen and negotiation skills
Strong organizational capabilities to manage multiple priorities
Demonstrated professional experience in IS and/or other related business discipline is required
Ability to understand systems, interrelationships and recommend enhancements, and building & communicating IS strategy
Demonstrated leadership, interpersonal, analytical, change management and communication skills
Ability to work effectively across functions and build successful relationships in global matrix organization
Awareness of current and future trends in the industry and competitors

歓迎

People and/or service provider Leadership experience is preferred

募集要項最終確認 10/27

職種: 社内SE・情報システム
雇用形態: 記載なし
役職: Senior Manager
給与: 記載なし
勤務地: Tokyo, Japan
働き方: Work Flexibility: Hybrid or Onsite
経験年数: 5年以上
学歴: 大学卒業以上
掲載日: 2026/10/14 06:26（13日前）
最終確認: 2026/10/27 01:20（今日）

仕事内容

Position summary:

The IS Sr. Manager will lead the Deskside and Service Desk services in alignment with the IS Business Partners and support business strategy and objectives in collaboration with Global IS. The IS Sr. Manager will drive key programs and IS services across the APAC region, as well as innovation and continuous improvement in the application of technology to achieve financial, operational and customer service goals in collaboration with the Global IS teams. She/he will support operations and Stryker growth across GQO and Commercial locations in APAC.

Key responsibilities include:

Joins IT leadership team for EUS in APAC with responsibility for ensuring day to day Deskside and Service Desk services are delivered in the most efficient and cost-effective manner
Build productive, collaborative relationships with site leadership teams, high level business stakeholders and other Service Delivery functions
Engage with BPS’s and Deskside managers to ensure site operations including infrastructure, local service and support, project execution specific to Deskside services meet and/or exceed agreed upon service levels
Manage service providers for Deskside and Service Desk across APAC
Partner with Regional Service Delivery, Support Services Sr. managers to identify opportunities to drive efficiencies globally
Develop and co-ordinate reporting and communications to the end user
Lead the Service Delivery Support Services team for their Division

Essential Duties & Responsibilities:

Lead the implementation of corporate IS standards for Hardware & Software, at region / business area level
Be an advocate of Stryker’s IS Service Management processes; lead and support global initiatives to harmonize and improve desk side support, Service Desk and IS Service management
Overall ownership of ensuring Regional Deskside Services teams adhere to IS standards on desk side systems to ensure global standards are maintained on these systems
Lead discussions on business projects in matters related to IS hardware & Software
Drive IS value creation and customer satisfaction for the region to meet and/or exceed agreed upon service levels
Build and maintain strong relationships with IS site leadership and act as a liaison between IS and the business to ensure Service Desk and Deskside Service delivery by the Global IS Infrastructure organization meets or exceeds customer expectations
Project management experience, working with internal and external cross-divisional team members, preferably with IS projects
Develop and provision of metrics used to track value delivery
Identify and deliver opportunities where conflicts/synergies/redundancies exist between business capabilities and systems to improve IS effectiveness
Identify and deliver improvements to delivery of Deskside and Service Desk services
Collaborate with other IS leaders on priorities and objectives
Work with Corporate Information Security Officer (or delegate) and be accountable for IS security compliance for the region
Ensure compliance with regulations, policies, standards, procedures, and associated documentation including but not limited to IS Global Change Control, computer systems validation, SOX, and IS Project Management standards and procedures
Transform the service to a more agile, automated, customer centric function delivering service excellence
Interpret operational needs, challenge areas of potential risk of failure and manage teams to deliver agreed SLA’s
Drive collaboration between Service Desk and Deskside teams
Perform other duties as directed

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