Search Service Engineer, Booking Services Search Group - Search Department (SED)

The Search Department is part of the AI Engineering Supervisory Department under the AI & Data Division in Rakuten.

Search Department focuses on Search, Discovery, and Navigation experience for users of Rakuten.

We in the Search Department help demand meet supply through our services that are engineered for scale, performance, and ease of use.

We support 20 plus Rakuten Businesses across three different continents, 50 plus user functions and over a billion active users annually generating over two billion dollars in revenue directly from us.

Search Service Reliability & Engineering Group is responsible for delivering some of the Mission critical Rakuten Applications used by millions of users.

We are responsible for deploying and maintaining a distributed Search platform that empowers some of the biggest e-commerce and online travel agencies of Japan and enables Rakuten ecosystem services worldwide.

Rakuten Search group is constantly striving to challenge what existing search technologies can do and going beyond.

Responsible for the delivery of search services to our customers. Master the inhouse search platform and customize to meet their business requirements, both functional and non-functional.

Collaborate with customers, product managers, backend software engineers, the quality assurance teams and service reliability engineers to identify requirements and develop comprehensive solutions.

Report defects of existing services and assist peers in triaging then resolving the issues.

Drive continuous improvement in our processes through innovation and collaboration, leveraging automation and data-driven insights to enhance service quality and reliability.

Review and occasionally write code to support your duty. Run end-to-end review of services deployment setup before production releases. Support in troubleshooting production issues.