カスタマーサポート条件を変える閉じる
要約求人票をもとにAIがまとめたものです
The role is for Paidy, Japan's pioneer and leading BNPL service company. It reviews customer accounts in areas including identity verification, sanctions, disputes, chargebacks, abuse and fraud, and resolves customer or merchant issues. Responsibilities include assisting customers, documenting findings, and making independent decisions.
応募資格
必須
- 2 years of relevant work experience
- Fluency in Japanese language required
歓迎
- Business level English capability preferred
- Experience in payment industries preferred
募集要項最終確認 10/1
- 職種
- カスタマーサポート
- 雇用形態
- 記載なし
- 給与
- 記載なし
- 勤務地
- 記載なし
- 働き方
- For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
- 休日・休暇
- generous paid time off
- 福利厚生
- comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most.We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.
- 経験年数
- 2年以上
- 掲載日
- 2026/09/08 10:26（24日前）
- 最終確認
- 2026/10/01 20:59（1日前）
仕事内容
Job Summary
- The role will be for Paidy, Japan's pioneer and leading BNPL service company. Founded in 2014, Paidy was acquired by PayPal in 2021 and now benefits from the backing and global reach of one of the world's leading payments companies. This job demonstrates proficiency in reviewing customer accounts related to one or multiple designated areas such as: identity verification, sanctions, disputes, chargebacks, abuse and fraud. Additionally, you must exhibit good decision making in resolving uncommon issues. You will be required to make independent and informed recommendations for resolving consumer and or merchant issues while maintaining efficiency.
Essential Responsibilities
- Assist customers and help them with their queries regarding accounts
- Document findings in the manual and automated process case management system
- Skilled and fluid switching in multiple workflows, queues and programs
- Meet/Exceed performance expectations
- Ability to make independent and proficient decisions
- Strong understanding of risk operations policies and procedures
この求人は株式会社Paidyの採用ページの掲載内容をもとに構成しています。応募条件の最新情報は募集元をご確認ください。
募集元の採用ページから応募できます
応募は株式会社Paidyの採用ページで受け付けています。このページは採用ページの掲載内容をもとに構成しているため、最新の応募条件は募集元でご確認ください。
この求人と近い条件で探す数字はリンク先ページの掲載件数
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働き方・年収で探す
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