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Customer Success Manager
掲載中・1日前に確認
- 給与
- 記載なし
- 勤務地
- 記載なし
- 休日
- 記載なし
- 雇用形態
- 記載なし
どんな仕事かAIによる生成
The Customer Success Manager maximizes customer success throughout the lifecycle of Nokia solutions and leverages the installed base to grow profitable annuity business. The role builds customer and partner relationships and drives upgrades, renewals, satisfaction, customer lifetime value, and expansion opportunities across Mobile Infrastructure and Network Infrastructure.
この求人に応募
応募資格
必須
- Customer relationship skills, including with senior management (head of operations, senior procurement, head of engineering etc)
- Business acumen in pipeline creation, conversion and forecasting
- Experience in services / technical support business – selling, delivering and/or managing it
- Capable of articulating value of Care services and other subscriptions
- Understanding of Nokia Mobile Infrastructure & Network Infrastructure portfolio, in particular in term of value for the installed base
- Teamwork and leadership skills – capable to drive efforts of people from different teams for realizing a common objective
- Priority management : capable to handle multiple KPIs and priorities in parallel
- 10+ years experience in telecom sector
- Fluent in Japanese and English (both written and spoken).
募集要項最終確認 10/27
- 職種
- カスタマーサクセス
- 雇用形態
- 記載なし
- 給与
- 記載なし
- 勤務地
- 記載なし
- 働き方
- 記載なし
- 経験年数
- 10年以上
- 掲載日
- 2026/10/24 03:29（4日前）
- 最終確認
- 2026/10/27 20:20（1日前）
仕事内容
Customer Success Manager
- Maximize the success of our customers during the entire lifecycle of the Nokia solutions they are consuming and leverage the success of our installed base into a growing and profitable annuity business for Nokia.
- Develop relationships with key customers stakeholders (procurement, operations) and partners to understand their needs, priorities, business challenges and sales cycles.
- Define and implement upgrade strategy for installed base in partnership with the Service CM in BG’s and engage the Sales teams to implement the sales of the upgrades
- Utilize business, market and customer insights to uncover opportunities for expansions and net new business. Direct any new business (non-CARE/subscription) leads to account managers.
- Drive Customer lifetime value by defining the customer journey with Mobile Infrastructure & Network Infrastructure product/solutions teams and Service CM.
- Maximize success, satisfaction and engagement of Mobile Infrastructure & Network Infrastructure installed base and leverage it to increase references.
- Minimize the % of installed base swapping MI by competition
- Maximize participation of installed base to the user groups
- Support Market Leaders resolving issues impacting overall customer satisfaction
CARE and Other Renewals Sales
- Drive CARE business Commercial discipline with an acute understanding of customer deal specifics, deal optimization strategies and execution plans to maximize top line and profitability.
- Understand customer contracts and renewal deadlines. Proactively engage customers and negotiate CARE renewal opportunities and contract terms with the other stakeholders in a timely manner.
- Identify programs for upsell & cross-sell of new CARE services opportunities, develop customer specific value propositions and drive execution plans to closure. multi-year pipeline that supports the continuous achievement of assigned quota(s) and adheres to key pipeline principles and ngCRM metrics (development, velocity, conversion, quality). Provide accurateorder intake forecast according to guidelines.
- SaaS : Collect subscription fees from customers having adopted this new commercial model sold by sales team.
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