カスタマーサポート条件を変える閉じる
Support Escalation Manager - Korean Speaker
給与
記載なし※ 募集要項に金額の記載がありません
- 勤務地
- 記載なし
- 雇用形態
- 記載なし
- 働き方
- 記載なし
- 年間休日
- 記載なし
要約求人票をもとにAIがまとめたものです
This role manages active Critical Situations for Premier Customers and Partners, ensuring the CritSit process is followed and escalations are addressed. It works with customers and internal groups to resolve issues, improve processes and tools, and provide CritSit reporting.
応募資格
必須
- 10+ years of working experience in a customer-oriented position (customer support / helpdesk / service delivery manager / critical situation management) of which a minimum of 2 years in technical role
- Ability to work non-standard hours, weekends and public holidays is required
- Excellent interpersonal, written and verbal communication skills; This position requires the ability to use assertive, positive and effective communications skills (written and oral) to market thoughts and ideas, work effectively across multiple management levels up the executive level as necessary.
- Exceptional organizational skills to manage effective escalation, meeting customers expectations and ensuring positive contribution to business KPI`s
- Candidate must be action oriented, demonstrate ability to drive issues to resolution on behalf of the customers
- Proficiency in spoken and written English and Korean language is required .
- Korean Language: fluent in reading, writing and speaking.
- English Language: Business level in reading and writing; moderate spoken English skills
- 7+ years technology industry, customer service, or related experience
- ITIL certification
- Project Management Certification
歓迎
- Bachelor's Degree with major in Computer Science or Information Technology is preferred
募集要項最終確認 9/25
- 職種
- カスタマーサポート
- 雇用形態
- 記載なし
- 給与
- 記載なし
- 勤務地
- 記載なし
- 働き方
- 記載なし
- 経験年数
- 7年以上
- 学歴
- 大学卒業以上
- 掲載日
- 2026/09/02 17:18（27日前）
- 最終確認
- 2026/09/25 20:58（4日前）
仕事内容
募集内容
Managing Premier Customers' and Partners' Critical Situation incidents to ensure that the CritSit process is being followed and any need of escalation is addressed.
Delivery of a high-quality customer and partner experience through timely and effective response to internal and external customer needs; owning active Critical Situations.
Delivering a high-quality customer and partner experience through timely and effective resolution of customer's issues in the quickest way possible.
Expanding internal visibility of Premier Customers' Critical Situations by managing complex, mission critical, or politically hot Premier customer situations, including Enterprise Accounts and Partners during afterhours.
Identifying systemic issues and flagging process breakdown during the execution of the CritSit Process.
Stepping up to take on challenges by acting as Crisis Manager in catastrophic outage situations.
Pursuing proactive actions to help prevent future issue.
Leading project and working group to improve process and tools.
Establishing / Maintain Relationships
Collaborating effectively with the customer and internal groups to solve customer issues and improve business processes in the quickest way possible.
Actively participating on projects initiatives owned by CMET
Providing CritSit reporting to allow businesses to make better decisions.
この求人は日本マイクロソフト株式会社の採用ページの掲載内容をもとに構成しています。応募条件の最新情報は募集元をご確認ください。
募集元の採用ページから応募できます
応募は日本マイクロソフト株式会社の採用ページで受け付けています。このページは採用ページの掲載内容をもとに構成しているため、最新の応募条件は募集元でご確認ください。
この求人と近い条件で探す数字はリンク先ページの掲載件数
この職種で探す
働き方・年収で探す
この職種を募集する企業
- 日本マイクロソフト株式会社96
- 株式会社Lagomliv1,642
- フロンティア株式会社982
- 株式会社アインホールディングス944
- 株式会社スターシステム868