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Network Operations & Services Engineer
給与
記載なし※ 募集要項に金額の記載がありません
- 勤務地
- 記載なし
- 雇用形態
- 記載なし
- 働き方
- ハイブリッド勤務
- 年間休日
- 記載なし
在宅勤務あり
要約求人票をもとにAIがまとめたものです
As a Technical Lead, Assisted Services within Premium Network Services, this role manages and executes customer change requests for customers contracted to Assisted Services. It involves validating customer requirements, implementing network changes across IP and SD-WAN technologies, and coordinating delivery with customers and internal teams.
応募資格
必須
- Experience supporting and implementing changes within IP/SDN networking environments.
- Good understanding of IP networking fundamentals and routing technologies.
- Experience supporting Versa Networks SD-WAN solutions.
- Familiarity with GUI and CLI-based network management tools.
- Strong troubleshooting and problem-solving skills.
- Ability to interpret customer requirements and implement network configurations.
- Strong customer communication skills.
- Excellent written and verbal communication skills in English.
歓迎
- Exposure to SASE technologies, particularly Versa Networks and Fortinet.
- Understanding of ITIL service management principles.
- Experience in managed services, premium support, or customer-facing roles.
- Familiarity with change management processes and operational procedures.
- Exposure to automation, scripting, or network orchestration tools.
- Relevant industry certifications (e.g., CCNA, NSE, Versa certifications).
募集要項最終確認 10/2
- 職種
- ネットワークエンジニア
- 雇用形態
- 記載なし
- 役職
- Technical Lead
- 給与
- 記載なし
- 勤務地
- Bangalore, INGurugram, IN
- 働き方
- Flexible working hours and the option to work from home.
- 勤務時間
- Flexible working hours and the option to work from home.
- 福利厚生
- Flexible working hours and the option to work from home.Extensive induction program with experienced mentors and buddies.Opportunities for further development and educational opportunities.Global Family Leave Policy.Employee Assistance Program.Internal inclusion & diversity employee networks.
- 掲載日
- 2026/09/05 13:05（27日前）
- 最終確認
- 2026/10/02 01:00（今日）
仕事内容
Why we need this role
- As a Technical Lead, Assisted Services within Premium Network Services, you will be responsible for the end-to-end management and execution of customer change requests (MACD - Move, Add, Change, and Delete. Acting as a trusted operational contact for customers who have contracted Assisted Services, you will ensure that service requests are tracked, documented, validated, and implemented in accordance with defined operational processes and service commitments.
- Working within extended European business hours, you will manage and execute customer changes while delivering an exceptional customer experience. For changes requiring implementation outside of business hours, you will prepare detailed Methods of Procedure (MoPs) to enable successful execution by operational shift teams.
- To be successful in this role, you will develop and apply technical expertise across IP networking, SD-WAN, and emerging SASE technologies. You will work closely with Customer Solution Engineers (CSEs), Technical Solution Engineers (TSEs), Operations teams, and customers to ensure network changes are delivered efficiently, accurately, and with minimal service impact. As part of the Premium Network Services offering, you will play a key role in maintaining customer satisfaction and driving operational excellence.
What you will do
- Own customer changes as part of the Assisted Services Package contracted by the client - MACD (Move, Add, Change, Delete).
- Act as the primary customer contact for MACD-related activities.
- Validate and translate customer requirements into executable network changes.
- Implement changes across IP, SD-WAN, and related network technologies.
- Troubleshoot issues arising during change implementation.
- Create and maintain Methods of Procedure (MoPs) for planned changes.
- Coordinate with CSEs, TSEs, and Operations teams to ensure successful delivery.
- Ensure all requests are accurately documented and tracked.
- Contribute to process improvements and operational excellence.
この求人はColtテクノロジーサービス株式会社の採用ページの掲載内容をもとに構成しています。応募条件の最新情報は募集元をご確認ください。
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応募はColtテクノロジーサービス株式会社の採用ページで受け付けています。このページは採用ページの掲載内容をもとに構成しているため、最新の応募条件は募集元でご確認ください。