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Network Engineer - Ethernet & Optical
給与
記載なし※ 募集要項に金額の記載がありません
- 勤務地
- 記載なし
- 雇用形態
- 記載なし
- 働き方
- ハイブリッド勤務
- 年間休日
- 記載なし
在宅勤務あり
要約求人票をもとにAIがまとめたものです
The Network Engineer joins a customer support engineering team resolving customer faults and technical challenges related to Colt’s Ethernet & Optical products and services. The role monitors and resolves faults across European Ethernet and Optical infrastructure and transmission services, coordinates tasks with internal teams and network partners, and provides customer updates and technical reports.
応募資格
必須
- We’re seeking a highly skilled and proactive Network Engineer with expertise in Layer 1, 2, and 3 services and technologies.
- The ideal candidate will have a strong technical background, excellent problem-solving, and a passion for delivering exceptional customer support.
- Good understanding and proven troubleshooting experience in some of the following: MSP, PCM, Ethernet, WDM, DWDM, TDM, ADM, DCS, DXC.
- A logical approach to fault finding and troubleshooting.
- Excellent customer facing skills, dealing with specialist requests regarding Overall Solutions and not limited to a single Technology.
- Proven working experience with some of the following vendors and their associated transmission equipment and management systems: Lucent, Nokia, NSN, Siemens, Overture, Adva, Infinera, Aspen, Netcool, Smarts, Ciena, Accedian, Cisco, Juniper.
- Understanding the provisioning and maintaining of Ethernet and Optical services across Backbone Networks.
- Excellent knowledge of LAN (Ethernet) based products.
- Experience of one or more of the following Network Management and Support systems: Netcool, SMARTS, InfoVista, TACACS, Vendor Specific Element Managers.
- Experience in working with global providers, NOC and Field operators for technical issues.
- Language Skills – Fluent in both Spanish & English is mandatory.
募集要項最終確認 10/2
- 職種
- ネットワークエンジニア
- 雇用形態
- 記載なし
- 給与
- 記載なし
- 勤務地
- LisbonMadridBarcelona
- 働き方
- Flexible working hours and the option to work from home.
- 勤務時間
- Participate in a 24/7 shift pattern.
- 福利厚生
- Flexible working hours and the option to work from home.Extensive induction program with experienced mentors and buddies.Opportunities for further development and educational opportunities.Global Family Leave Policy.Employee Assistance Program.Internal inclusion & diversity employee networks.
- 掲載日
- 2026/09/25 12:20（7日前）
- 最終確認
- 2026/10/02 01:00（今日）
仕事内容
Why we need this role
- Join a team of highly skilled and passionate customer support engineers, taking full responsibility for resolving customer faults and technical challenges related to Colt’s Ethernet & Optical products and services. This role includes end-to-end ownership, task coordination, and managing relationships with network partners and internal teams to ensure a seamless customer experience.
What you will do
- Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European Ethernet and Optical Infrastructure and a range of Transmission services according to product SLAs, up to 3rd Level Support.
- Participate in a 24/7 shift pattern.
- Have full knowledge of customers bespoke networks and services.
- Providing a professional interface to customers, acting as a Single Point of Contact for all their issues.
- Build and maintain working relationships with key interconnect partners and vendors.
- Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre.
- Maintain a clear and accurate record of events throughout a fault duration utilizing Colt’s Remedy based Fault Management System and provide regular updates as and when required.
- Resolve or escalate faults as appropriate, according to product SLAs.
- Identify, Plan and Implement solutions for re-occurring Problems on IP and Ethernet Networks.
- Technical report generation for customer RFO/RCA requests.
- Technically manage software upgrades in co-ordination with vendor and Colt teams involved.
この求人はColtテクノロジーサービス株式会社の採用ページの掲載内容をもとに構成しています。応募条件の最新情報は募集元をご確認ください。
募集元の採用ページから応募できます
応募はColtテクノロジーサービス株式会社の採用ページで受け付けています。このページは採用ページの掲載内容をもとに構成しているため、最新の応募条件は募集元でご確認ください。