営業事務・営業アシスタント条件を変える閉じる
Customer Relationship Manager
給与
記載なし※ 募集要項に金額の記載がありません
- 勤務地
- 記載なし
- 雇用形態
- 契約社員
- 働き方
- ハイブリッド勤務
- 年間休日
- 記載なし
在宅勤務あり
要約求人票をもとにAIがまとめたものです
This role supports the customer lifecycle through sales support and customer service. Responsibilities include preparing quotations, processing orders and changes, following up on service delivery, and coordinating billing inquiries with finance and customers. The role also maintains customer and reporting data and supports customer events.
応募資格
必須
- Experience in handling customer call/e-mails for complaints and inquiries
- Business level in Japanese and English
- Exceptional communication skills, both written and verbal and excellent active listening skills
- Minimum 3 years of experience in working in Sales Support or Customer Support.
- Basic knowledge of IT services.
- Working knowledge on Microsoft Office (Excel / Word /PowerPoint)
求める人物像
- See through customers eyes (Customer-oriented mind-set)
- Proactive, independent and with can-do attitude.
- Logical thinking and behaviour
- Coordination skills, ability to listen and collect information
- Adaptability, integrity, team player
募集要項最終確認 10/2
- 職種
- 営業事務・営業アシスタント
- 雇用形態
- Customer Relationship Manager (Fixed-term)
- 給与
- 記載なし
- 勤務地
- 記載なし
- 働き方
- Flexible working hours and the option to work from home.
- 勤務時間
- Flexible working hours and the option to work from home.
- 福利厚生
- Flexible working hours and the option to work from home.Extensive induction program with experienced mentors and buddies.Opportunities for further development and educational opportunities.Global Family Leave Policy.Employee Assistance Program.Internal inclusion & diversity employee networks.
- 経験年数
- 3年以上
- 掲載日
- 2026/09/26 00:20（6日前）
- 最終確認
- 2026/10/02 01:00（今日）
仕事内容
Why we need this role
- This role is essential to ensure a seamless customer experience throughout the customer lifecycle, from the initial sales engagement through to post-sales support.On the Sales Support side, CRM works closely with the Sales team to manage quotations, order processing, and contract-related activities, enabling Sales to focus on customer engagement and business growth while ensuring accuracy, compliance, and timely order execution.On the Customer Service side, CRM serves as the primary point of contact for billing-related inquiries and issues. By taking ownership of customer concerns and coordinating across multiple internal teams, CRM helps resolve problems efficiently, improve customer satisfaction, and maintain long-term customer relationships.Together, these functions play a critical role in supporting revenue generation, operational excellence, and customer retention across the business.
What you will do
- Assist Sales team in sales related admin tasks.
- Prepare standard price quotations to customers, manage customer contact data base and enter data into CRM tools.
- Process orders, changes and churn requests.
- Work closely with Colt Order Processing and Service Delivery team to follow up on order process and service delivery status to update Sales as well Customers.
- Check and verify information by accessing various internal system tools.
- Address billing issues and account receivables by coordinating with the finance team and the customers
- Provide support at sales related customer events.
- Prepare and maintain accurate report
- May need to join customer call with when necessary
この求人はColtテクノロジーサービス株式会社の採用ページの掲載内容をもとに構成しています。応募条件の最新情報は募集元をご確認ください。
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応募はColtテクノロジーサービス株式会社の採用ページで受け付けています。このページは採用ページの掲載内容をもとに構成しているため、最新の応募条件は募集元でご確認ください。