Specialist, APAC Site Accounts, Scheduling & Cell Logistics

掲載中・今日に確認

給与: 記載なし
勤務地: 記載なし
休日: A few days of work on weekends and holidays, including company closures, is required annually. Substitute holidays must be taken within 4 weeks (if not possible, within 60 days).
雇用形態: 記載なし

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The Specialist, APAC Site Accounts, Scheduling & Cell Logistics schedules and monitors patient treatment schedules for BMS’s commercial autologous cellular immunotherapy products. The role is the main point of contact for patient scheduling for assigned treatment sites and executes day-to-day operations, including coordinating and maintaining schedules and supporting stakeholders throughout the patient journey.

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応募資格

必須

Bachelor’s degree or 3 years of work experience
Ability to work independently and in groups
Skilled at managing tense situations and de-escalate
Able to share workspace for independent and collaborative work
Skilled in planning and organizing information
Strong communication (written and verbal) and presentation skills
Fluent in reading, speaking, and writing in Japanese, along with business-level proficiency in English, is required

歓迎

Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred

求める人物像

Highly self-motivated, self-aware, and professional
Flexible in responding to quickly changing business needs
Exceptional customer service / patient orientation
Eager to work with teams from other regions and cultures
Strong sense of ownership and accountability
Lives the BMS core values of Integrity, Passion, Innovation, Accountability, Urgency, and Inclusion

応募について

We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.

募集要項最終確認 10/24

職種: カスタマーサポート・コールセンター
雇用形態: 記載なし
給与: 記載なし
勤務地: Otemachi-JP
働き方: The position is office-based with in-office attendance and a minimum of 50% of the time is required. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.
勤務時間: * Core times of (1) 8:00~13:00 or (2) 13:00~18:00 are required for customer call handling. Work shifts for the core times are assigned weekly.* Overtime may occasionally be required as assigned.
休日・休暇: A few days of work on weekends and holidays, including company closures, is required annually. Substitute holidays must be taken within 4 weeks (if not possible, within 60 days).
経験年数: 3年以上
学歴: 大学卒業以上
掲載日: 2026/10/23 00:33（1日前）
最終確認: 2026/10/24 02:27（今日）

仕事内容

募集内容

The Specialist, APAC Site Accounts, Scheduling & Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of BMS’s commercial autologous cellular immunotherapy products. They will serve as BMS cell therapy treatment center’s main point of contact for patient scheduling.
The primary duty of the Specialist, APAC Site Accounts, Scheduling & Cell Logistics is to execute day-to-day operations (>= 95% of time). Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with development plan.

Responsibilities

Act as primary scheduling point of contact for assigned treatment sites
Interact with internal and external stakeholders over the phone and email
Ensure a positive end-to-end customer experience
Create and maintain patient schedules in coordination with treatment sites and manufacturing sites
Input and maintain transactional data related to patient schedules within BMS’s scheduling system
Troubleshoot and develop plans of action for issues throughout the patient journey
Execute exception processes such as product returns, product replacements, and out of spec product
Train treatment sites on patient scheduling processes as assigned
Provide real-time scheduling portal support to external users
Document feedback from customers and partners as received
Create and maintain master data in account management system as assigned
Actively participate in tactical and other meetings as assigned
Lead meetings with commercial matrix teams
Raise escalations and execute as assigned
Track assigned account health and provide insights into trends
Comply with applicable SOPs, work practices, and other documentation
Establish and maintain a trusted relationship with BMS commercial matrix team and treatment sites as assigned
Execute project tasks as assigned
Execute working groups tasks as assigned

この求人は、ブリストル・マイヤーズスクイブ株式会社の採用ページの内容をAIが読み取って整理したものです。応募の前に採用ページの原文を確かめてください。データの集め方企業サイト

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