Depot Repair Technician

Flow Cytometer Repair Technician role focused on troubleshooting, repairing, installing, and supporting BD flow cytometry instruments, related medical devices and assemblies.

Diagnoses instrument issues of basic to moderate complexity with limited or no assistance.

Repairs instrument issues of basic to moderate complexity with limited or no assistance.

Collaborates and interacts frequently with Customer Technical Service and the Logistics teams to coordinate the shipment of Loaner instruments, and return of customer repaired instrumentation.

Document customer interactions, repair process steps, parts replacements, and diagnostics results in a complete and accurate manner through the SAP system.

Successfully completes basic training on several versions of the Accuri Flow Cytometry Instruments.

Maintains technical proficiency with product evolution as new depot repaired products are developed and released.

Manages a high degree of customer satisfaction by performing high quality product repairs.

Maintains a professional image at all times through dress, behavior, and all verbal & written communications.

Routinely communicates as appropriate to peers and management.

Prepares and submits all administrative paperwork such as payroll time sheets, service reports, monthly reporting etc. n an accurate and timely manner.

Participates as required in training on regulatory issues affecting area of work. Brings regulatory compliance questions/issues to the attention of management.

Follows BDB’s Environmental, Health and Safety (EH&S) policies and procedures. Takes responsibility for safety in the immediate work area. Participates in EH&S programs. Notifies supervisor of all observed hazardous conditions or unsafe work practices. May provide recommendations on maintaining the safety of the work environment.

Performs other related duties and assignments as required.