Senior Manager Platform & Post Order Operations

The goal of the eCommerce (eCom) team is to deliver one integrated consumer journey to create a premium and seamless experience so that we not only meet their expectations, but also exceed them while meeting our targets when a consumer leaves our touch point.

The Platform & Post Order Operations Senior Manager is a key role in the interaction with our consumers and a core element to drive the business growth and the Consumer Experience. He/She will help improve and successfully ensure quality operations across our adidas websites, apps, and emarketplaces on a day-to-day basis. As a team leader, this role is responsible for understanding the work culture and the different work streams, and will driving continuous efficiency through automation and optimization of the platform and systems as well as supporting the implementation of new tools and technologies.

Responsible for leading the operations team to operate, maintain, optimize, and update digital storefronts, supporting systems, and related operational workflows to deliver world class storefront access, checkout, and order management experiences for consumers

Key supporting systems include payments and promotion management, partner platform integrations, and order management systems (OMS).

Lead issue management including troubleshooting, tracking, escalation, prevention, to support internal users and workflows using the above systems.

Owns the relations with service management, external system vendors, and supply chain to ensure smooth collaboration and operations especially during peak sales events and operational or system changes

Maintaining documentation and managing internal knowledge of the storefronts and supporting systems

SLA and vendor performance management

Continuously implement process improvements and evangelize adoption of new techniques and tools

Set, track, and report KPI’s for the platforms and post order operations teams

Exchange and clarify information inside and outside of the organization: Compose documentation and distribute to others; Create summaries, presentations, and trainings

Management of projects involving storefront systems

eCommerce – Own Ecosystem, Partner Platforms, Buying & Trading, and Analytics

Brand – Digital Activation, Performance Marketing, Membership

Global and Market Tech

Global Digital Product Team

Global Service Management

Supply Chain Management

Legal

Retail Omnichannel

Financial Planning & Analysis, Financial Operations

External Technology Partners

External Logistics Partners