Senior Technical Support Engineer
想定年収
応相談
勤務地
東京都
リモート
—
掲載中・最終確認 2026/5/30（5日前）
仕事内容
Informaticaのグローバルサポートチームの一員として、Tokyoを拠点にMaster Data・Data Integration・Data Quality・Data Governance等のCloud製品について顧客・パートナー・社内チームへワールドクラスのテクニカルサポートを提供するSenior Technical Support Engineer。Salesforce CRM上で問題・エスカレーションを管理し、問題の再現・分析からエスカレーションまでテクニカルサポートのライフサイクル全体を担う。Java・RDB（Oracle/MS SQL Server）・Linux/Windowsの深い知識が求められる。
求めるスキル・経験
必須
An excellent level of Java with demonstrable experience in programming.
Experience of debugging in Java or another Object-Oriented Programming Language
Excellent grasp of relational database management theory and practice – particularly Oracle and MS SQL Server.
Good experience in Windows and Linux (Red Hat and SuSE) flavours of operating system.
Good knowledge of Cloud platforms like Azure, AWS or GCP
Demonstrable experience with Open API Specification (Swagger), web service frameworks, including REST and SOAP.
Excellent verbal and written skills in English.
Bachelor’s degree in a relevant field such as Computer Science, Computational Mathematics, Computer/Software Engineering or equivalent practical experience.
Minimum 5+ years of industry experience in supporting mission-critical software components; exposure to cloud native applications/architecture is a strong plus
歓迎
Some experience with Network troubleshooting is a plus