どんな仕事かAIによる生成

Process guest check-ins and check-outs, room assignments and changes, payments and billing, guest calls and requests, and coordinate room status and guest concerns with Housekeeping. Provide guests with information and transportation arrangements, follow company policies and service standards, and perform other reasonable job duties as requested by Supervisors.

応募資格・募集要項・仕事内容を見る

応募資格

歓迎

Education: High school diploma or G.E.D. equivalent.

応募について

Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.

募集要項最終確認 11/13

職種: ホテルスタッフ
雇用形態: Part Time
給与: 記載なし
勤務地: Tokyo Midtown 9-7-1 Akasaka Minato-ku
働き方: 記載なし
学歴: 高校卒業以上
掲載日: 2026/11/09 19:10（5日前）
最終確認: 2026/11/13 18:14（1日前）

仕事内容

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

募集内容

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

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