Senior Manager, Cloud Hardware Support

Key Responsibilities

• Oversees Data Center Operations team across multiple data centers.
• Oversees multiple teams, integrates operations metrics into broader business line strategy.
• Directs performance evaluations for reports, integrates findings into broader business line strategy.
• Supervises analysis of physical, power, and cooling capacity for multiple teams, integrates findings into broader business line strategy.
• Directs multiple teams providing support for escalated complex technical issues.
• Proposes and implements advanced strategies for issue triage and leverages automation, scheduling, and monitoring tools to prevent and resolve potential problems.
• Identifies, documents, and standardizes issues, processes, and solutions, ensuring consistency and accuracy in the data center knowledge base, tailored to departmental requirements.
• Guides team members to implement strategy for incident or crisis management protocols in alignment with business continuity plans.
• Leads team members in performing Root Cause Analysis (RCA) following crises or incidents, and updates documentation to capture process improvements.
• Oversees the management of new region builds and expansion activities, both onsite and remotely.
• Acts as a senior liaison with project teams and data center engineering, ensuring comprehensive timelines and capacity needs are strategically managed for a broad array of expansion projects and site builds.
• Collaborates with and directs project teams to maintain world-class standards in all expansion projects and site builds.
• Leads multiple teams in installations, repairs, inventory management, and logistics tasks for data centers.
• Creates and enforces standards for component replacements and upgrades.
• Recommends and oversees significant purchases or upgrades for data centers.
• Directs high-level planning and coordination of rack deployments, installations, and network infrastructure upgrades/changes.
• Implements advanced maintenance strategies of the Data Center facilities with regard to efficiency and stability (e.g. containment, air flow & pressure, power trains).