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Client Relationship Manager
- 給与
- 記載なし
- 勤務地
- 記載なし
- 休日
- 記載なし
- 雇用形態
- 記載なし
どんな仕事かAIによる生成
As a Client Relationship Manager within Workplace Solutions, you will manage relationships with users and decision makers in the account, manage revenue and growth objectives, and be accountable for customer and partner satisfaction. The role involves ensuring customers receive value from the Workplace Solutions product and working closely with implementations, operations and service desk teams. You will also be responsible for growing an existing account base to identify new value creation opportunities.
この求人に応募
応募資格
必須
- Experience in Relationship Management in global companies.
- Proven track record of successfully building and nurturing multi-level client relationships.
- Ability to lead and motivate, develop clear and creative solutions to complex problems and manage multiple initiatives simultaneously.
- Ability to understand customer requirements, identify, up-sell and cross-sell opportunities.
- Excellent written and verbal communication skills in English and Japanese.
歓迎
- Share Plans Experience.
- Experience working with Cloud-Based software.
- Project management experience with excellent organizational skills.
- Superior critical thinking, decision making and problem solving skills.
求める人物像
- Proactive by nature. Go above and beyond to serve as a trusted adviser for your customers.
- Success orientated spirit with focus on customer delight.
募集要項最終確認 11/2
- 職種
- カスタマーサクセス
- 雇用形態
- 記載なし
- 役職
- Vice President / Associate
- 給与
- 記載なし
- 勤務地
- Tokyo
- 働き方
- 記載なし
- 掲載日
- 2026/10/13 06:42（20日前）
- 最終確認
- 2026/11/02 02:47（今日）
仕事内容
募集内容
- As a Client Relationship Manager within Workplace Solutions, you will be viewed as a trusted partner by our client base. Your core responsibilities will involve managing relationships with users and decision makers in the account, managing revenue and growth objectives, and being accountable for customer and partner satisfaction. You will be expected to demonstrate ambition, resilience, and a strong technical orientation. Your role will involve ensuring the customer receives the utmost value from the Workplace Solutions product, leveraging internal subject matter experts to help customers optimise their investment, and working closely with implementations, operations and service desk teams. You will also be responsible for actively growing an existing account base to identify new value creation opportunities.
Job Responsibilities
- Develop and maintain strong relationships with multiple clients as assigned.
- Build depth in relationship by initiating contact and developing a relationship with decision makers.
- Manage the post-sales relationship for strategically significant accounts.
- Serve as the primary client contact and advocate for day to day and escalated issues and requests.
- Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement.
- Meet assigned targets for profitable sales volume and growth objectives in assigned accounts.
- Keep up to date with industry information which could provide value to your clients or value internally.
- Build network of share plans advisors and experts in your region.
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