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カスタマーサクセスの求人747件応募資格・募集要項・仕事内容を見る
Customer Experience Manager
- 給与
- 記載なし
- 勤務地
- 記載なし
- 休日
- 記載なし
- 雇用形態
- 記載なし
どんな仕事かAIによる生成
The Customer Success Executive (Customer Experience Manager) serves as a strategic advisor who understands the customer's business goals and promotes the adoption of Splunk products and services to drive customer success. By working closely with customers and account teams, you will develop activity plans and define value based on customer priorities and challenges, and demonstrate value realization through regular business reviews.
この求人に応募
応募資格
必須
- 10+ years of experience in consulting, professional services, technical support, or related technical fields.
- Background in Cybersecurity, IT Operations, or Observability.
- Experience in building customer relationships and managing enterprise accounts.
- Proficiency in customer problem-solving, account/project management, IT operations, and technical infrastructure.
- Strong documentation and presentation skills, with the ability to effectively communicate ideas at all levels of a business.
- Ability to travel for customer visits.
歓迎
- Experience using Splunk or data analytics-related products/services.
- Experience in management or team leadership.
- Intermediate English communication skills
求める人物像
- Ability to work independently and proactively, with a strong focus on teamwork.
募集要項最終確認 10/20
- 職種
- カスタマーサクセス
- 雇用形態
- 記載なし
- 給与
- 記載なし
- 勤務地
- Minato, Japan
- 働き方
- 記載なし
- 経験年数
- 10年以上
- 掲載日
- 2026/10/12 04:28（8日前）
- 最終確認
- 2026/10/20 02:08（今日）
仕事内容
Role Summary
- The Customer Success Executive (Customer Experience Manager) serves as a strategic advisor who understands the customer's business goals and promotes the adoption of Splunk products and services to drive customer success. By working closely with customers and account teams, you will develop activity plans and define value based on customer priorities and challenges, and demonstrate value realization through regular business reviews.
Key Responsibilities
- Develop activity plans and roadmaps for Splunk based on a deep understanding of customer challenges and priorities.
- Build strong relationships with key customer stakeholders, including senior management and product owners.
- Identify customer needs and collaborate with the account team to provide appropriate Splunk resources at the right time.
- Proactively identify and minimize business and technical risks during Splunk onboarding and ongoing operations.
- Connect customer needs with the value of Splunk products/services, articulating benefits in Security, IT Operations, DevOps, and Observability to decision-makers.
- Conduct interviews to understand business challenges and propose new use cases and data utilization strategies.
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