The Sr Solution Engineer specializes in Security solutions and serves as the primary technical point of contact for potential customers during the sales process. The role owns and drives technical wins for security opportunities, leading technical presentations, demonstrations, workshops, and architecture design sessions. It also works with sellers, managers, internal and external teams, and partners to address customer security challenges and scale solution delivery.
The role is an engineer specializing in Security solutions and the primary technical point of contact for potential customers during the sales process. It involves driving technical wins for security opportunities through technical presentations, demonstrations, workshops, architecture design sessions, and collaboration with sellers, managers, partners, and other teams.
Serve as the Customer Lead Engineer for assigned strategic customers, acting as the primary engineering advocate and technical lead for the MCSfMSC engagement. Lead responses to high-severity incidents and escalations, drive customer service improvement plans and health reviews, and use engagement insights to improve mission-critical services.