Technical Support Field Engineer

必須

• Minimum 2-year College Degree required; or certification in biomedical equipment technology, applied engineering, or technology field, or equivalent work experience; Bachelor’s Degree preferred.
• Minimum of 4 years’ experience of field experience in a technical environment (medical/dental equipment experience preferred)
• Microsoft Office: Word, Excel and PowerPoint
• SQL Database software
• Internet and Email Applications
• Demonstrated ability to read and understand electrical diagrams, data flows, and installation planning diagrams
• Demonstrated ability to use the tools and technology needed to complete installations and repairs
• Excellent knowledge of mechanical, electrical and mathematical skills
• Exceptional interpersonal, communication, and problem-solving skills a must
• Strong analytical and critical thinking skills
• Excellent problem-solving skills; strong multitasking abilities
• Experience with Complaint handling in medical device or similar regulated industry
• Working knowledge of designs and features of medical/dental devices
• Strong oral and written communication skills, including the ability to explain complex technical, mechanical, and electrical information to end users and trained technicians
• Excellent oral and written communication skills (fluent in English – written and spoken)
• Demonstrates a high-level of interpersonal skills and the ability to interact with customers, employees, and others in a professional and tactful manner
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

歓迎

• CompTIA, Cisco, or similar certifications are a plus
• Database Management and ability to write queries a plus
• Wireshark experience a plus

求める人物像

• Flexible and able to respond to changes to meet business needs
• Ability to be versatile and service-oriented
• Ability to remain calm in challenging situations
• Understands and leverages training provided to solve complex challenges for our customers
• Coachable and participates in the feedback process
• Ability to meet the challenges of a fast-paced and demanding environment
• Strong business acumen

Key Responsibilities