カスタマーサポート条件を変える閉じる
Number porting administrator
給与
記載なし※ 募集要項に金額の記載がありません
- 勤務地
- 記載なし
- 雇用形態
- 記載なし
- 働き方
- ハイブリッド勤務
- 年間休日
- 記載なし
在宅勤務あり
要約求人票をもとにAIがまとめたものです
This role manages the end-to-end number porting process for Colt's voice products, ensuring customer requests are delivered accurately and on time in line with company policies and agreed SLAs. It coordinates porting requests, scheduling, issue resolution, and communication between customers, carriers, and internal teams.
応募資格
必須
- Good communication skills, English & Spanish (Verbal & Written both)
- Strong organizational skills (ability to organize own workload with the given prioritization guidelines) and a quick learner
- Good MS office or similar product know how ("Computer Literate")
- Willingness to learn and develop skills to learn multiple countries porting requests.
- Customer service experience in multinational companyAbility to deal with written customer requests – Strong customer satisfaction attitude
- Flexibility in order to absorb changes in processes and the company structure easily
- Ability to work on multiple cases simultaneously
- Flexibility to work effectively within a team, cross-team or individually
- Ensuring completion of requisite tasks as per customer expectations and within agreed SLA.
- Ensuring that all the relevant tasks are completed with high Quality Standards and “First Time Right”Delivery KPI’s to be maintained as per the norms
歓迎
- Experience in working with order processing systems and ticket tools is an advantage.
募集要項最終確認 10/2
- 職種
- カスタマーサポート
- 雇用形態
- 記載なし
- 給与
- 記載なし
- 勤務地
- Sibiu, RO
- 働き方
- Flexible working hours and the option to work from home.
- 勤務時間
- Flexible working hours
- 福利厚生
- Flexible working hours and the option to work from home.Extensive induction program with experienced mentors and buddies.Opportunities for further development and educational opportunities.Global Family Leave Policy.Employee Assistance Program.Internal inclusion & diversity employee networks.
- 掲載日
- 2026/10/01 18:19（1日前）
- 最終確認
- 2026/10/02 19:22（今日）
仕事内容
Why we need this role
- This role is responsible for managing the end-to-end number porting process for Colt's voice products, ensuring customer requests are delivered accurately, on time, and in line with company policies and agreed SLAs. The position acts as the main coordination point between customers, carriers, and internal teams, overseeing porting requests, scheduling, issue resolution, and stakeholder communication.
What you will do
- Help COLT to secure and increase the revenue by making sure that COLT policies are followed.
- Contribute to customer satisfaction by providing honest and clear communication to the customer and showing proactivity.
- Registering and documenting in the tools, ensuring the accuracy of the information.
- Scheduling and coordination of Number Porting’s with customers and other carriers for Colt's Voice products in good quality & within agreed SLAs.
- Verify the porting requirement raised by colt customers for various voice products like Voice line, SIP Trunking, Number Hosting, etc.
- Initiate porting request with carriers/Local PTT & regularly follow-up to see the progress & finalize porting date.
- Notify COLT customers related to scheduling of their Number Porting request.
- Porting rejection management in coordination with customer & other carriers.
- Coordinate internally with various internal teams like Sales, Ordering, Configuration management, Project management etc whenever there is a requirement.
- Update colt’s main databases.React to escalation as per business priority.
- Attend regular calls with customers as applicable.
- Flexible to work on Bank Holidays as per business needs.
この求人はColtテクノロジーサービス株式会社の採用ページの掲載内容をもとに構成しています。応募条件の最新情報は募集元をご確認ください。
募集元の採用ページから応募できます
応募はColtテクノロジーサービス株式会社の採用ページで受け付けています。このページは採用ページの掲載内容をもとに構成しているため、最新の応募条件は募集元でご確認ください。