カスタマーサクセス条件を変える閉じる
Customer Relationship Manager
給与
記載なし※ 募集要項に金額の記載がありません
- 勤務地
- 記載なし
- 雇用形態
- 正社員
- 働き方
- ハイブリッド勤務
- 年間休日
- 記載なし
在宅勤務あり
要約求人票をもとにAIがまとめたものです
Customer Relationship Managerとして、顧客ポートフォリオの主な窓口となり、オンボーディングからサービス利用中の顧客体験までを支援します。Salesと連携した売上創出活動、顧客からの問い合わせ・課題への対応、価格提示・受注・契約業務を担当します。勤務地はSibiuまたはLisbonで、勤務形態はハイブリッド、勤務時間はPT時間の午後5時から午前1時です。
応募資格
必須
- Proven experience in a customer‑facing and/or sales‑support role, ideally within a fast‑paced, service‑driven environment.
- A solid understanding of networking technologies and products, or the ability and enthusiasm to quickly build technical knowledge.
- Excellent written and verbal communication skills, with the ability to explain complex information clearly and confidently.
- Strong interpersonal, coordination and stakeholder‑management skills, with a collaborative and solutions‑focused mindset.
- The ability to influence and engage stakeholders at all levels to deliver positive outcomes for customers.
歓迎
- Fluency in English and any other European language is desirable.
- Previous experience in the telecoms industry (2–3 years) is desirable, but not essential for the right candidate.
求める人物像
- A genuine passion for delivering outstanding customer experiences and continuously raising the bar.
- Comfortable adapting to changing customer needs and evolving business priorities.
- Demonstrates Colt’s values through professionalism, ownership and integrity.
募集要項最終確認 10/2
- 職種
- カスタマーサクセス
- 雇用形態
- Employment type: Permanent
- 給与
- 記載なし
- 勤務地
- Sibiu, ROLisbon, PT
- 働き方
- Set up: Hybrid, late night shifts from 5 pm - 1 am PT timeFlexible working hours and the option to work from home.
- 勤務時間
- Set up: Hybrid, late night shifts from 5 pm - 1 am PT time
- 福利厚生
- Flexible working hours and the option to work from home.Extensive induction program with experienced mentors and buddies.Opportunities for further development and educational opportunities.Global Family Leave Policy.Employee Assistance Program.Internal inclusion & diversity employee networks.
- 掲載日
- 2026/10/02 13:01（今日）
- 最終確認
- 2026/10/02 19:22（今日）
仕事内容
Why we need this role
- You will act as the key link between Colt and its customers, building strong, trusted relationships and ensuring an excellent customer experience throughout the service lifecycle. You will support sales colleagues with revenue‑generating activities, while serving as the primary point of contact for customers post‑sale. Working closely with internal teams, you will proactively manage queries, resolve issues, and deliver effective solutions. This role places you at the heart of the business and is ideal for someone who enjoys variety, thrives on collaboration, builds lasting relationships, and takes pride in making things happen.
What you will do
- Act as the primary point of contact for a portfolio of customers, ensuring a smooth onboarding and an effortless in‑life experience.
- Partner closely with Sales to support revenue‑generating activities, including transactional sales, renewals and account projects.
- Build strong customer relationships, developing a clear understanding of customer needs and acting as the link between customers, Sales and internal teams.
- Coordinate pricing, quoting, ordering and contract activities to ensure speed, accuracy and right‑first‑time delivery.
- Work cross‑functionally to manage customer requests, resolve issues, and proactively escalate risks to customer satisfaction.
- Communicate clearly and regularly with customers on request progress, using customer‑friendly language.
- Lead and participate in customer meetings, focused on service management and continuous improvement.
- Educate customers on Colt’s tools and processes, promoting digital engagement and self‑service.
- Ensure invoicing queries are handled in line with dispute policy and support initiatives to measure and improve customer satisfaction.
この求人はColtテクノロジーサービス株式会社の採用ページの掲載内容をもとに構成しています。応募条件の最新情報は募集元をご確認ください。
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応募はColtテクノロジーサービス株式会社の採用ページで受け付けています。このページは採用ページの掲載内容をもとに構成しているため、最新の応募条件は募集元でご確認ください。