Customer and Commercial Operations II

募集内容

• Manage escalations and handle difficult customer situations professionally. Strengthen customer relationships by anticipating needs and resolving issues proactively; support order management and delivery coordination. Conduct proactive order reviews and provide updates on high-value orders and shipments; resolve issues with strong domain expertise. Collaborate cross-functionally to expedite parts and lead expedition efforts. Support quarterly revenue goals, including cross-selling and upselling initiatives; contribute to billing and audit readiness. Handle complex multi-site billing and entitlement; support SOX/ISO audits. Oversee onsite inventory reconciliation across locations; drive process improvements. Document processes, update BCP, and generate reports for decision-making. Support system testing (RIT/UAT) and independently troubleshoot routine system issues (e.g., B2B, ASN) affecting daily operations. Assist with MDG customer master setup and apply compliance standards consistently across routine operations and support the achievement of departmental KPIs and business objectives. Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities Understands key business drivers; uses this understanding to accomplish own work No supervisory responsibilities but provides informal guidance to new team members Explains complex information to others in straightforward situations