Customer Service Specialist

Receive and review orders from internal and/or external customers.

Process sales orders and contracts for all Sales team.

Provide assistance for customers regarding to telephone orders and online order.

Ensure order fulfilment is in line with product lead time, requested delivery mode and other customer specific requirements.

Work closely with Logistics team to ensure goods allocation and release process according to established department policies and procedures.

Process complaints according to established department policies and procedures.

Provide timely and accurate information regarding order status to Sales Team.

Prepare monthly sales closing and submit reports to Finance team.

Prepare reports and analysis as assigned by Commercial Manager to support the team.

When requested, undertake system review / testing and make changes to system/data.

Work as part of a team, providing back up and coverage and sharing responsibility across the Dentsply Sirona business for the completion of tasks as required.

Acceptance of telephone calls and coordination for any ad-hoc tasks assigned by Commercial Manager.

Provide online/offline support to Dealers whenever needed.

Share timely delivery information on a weekly basis.

Build sustainable relationships of trust with internal and external customers through open, effective, and interactive communication.

Participate in new Customer Service enhancement projects, as assigned.

Prepare and update relevant SOPs to ensure an accurate and up to date Supply Chain quality management system.

Ensure ongoing functional, procedural and product knowledge is up to date, via self-directed learning, proactive and effective involvement in training and development, and market research.