Software Engineer, Backend (Ops foundation) - Mercari
想定年収
応相談
勤務地
東京都 港区
リモート
リモート可
募集中
仕事内容
メルカリのCustomer Service Engineeringチームで、CSオペレーション基盤を開発するSoftware Engineer (Backend)。「世界中のお客さまのお困りごとを5分で解決する」というビジョンのもと、AIナレッジ基盤の開発、問い合わせ対応プロセスの自動化・最適化（AIエージェントによる自律的解決）、非技術部門との連携によるビジネス要求の技術仕様化を担う。数千万人規模のデータを活用した大規模AIシステム開発に挑戦する。
求めるスキル・経験
必須
Empathy with the mission and values of Mercari Group and its affiliates.
5+ years of experience developing large-scale web applications. Experience designing, developing, and operating systems with scalability and maintainability in mind.
Experience designing and developing scalable APIs using modern languages such as Go.
Experience developing SPAs with complex state management using React, TypeScript, etc.
Experience developing and operating systems using public clouds such as Google Cloud and AWS.
Japanese: Independent (CEFR - B2) / English: Independent (CEFR - B2) Preferred
歓迎
Experience in system development using LLMs through to production deployment.
Understanding of CS operations, with knowledge of customer support workflows and KPIs.
Experience in developing or operating and maintaining CS/call center-related products (CRM, FAQ systems, chatbots, etc.).